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Frequently Asked Questions


BUYING/RENTING

Why should I rent or buy from Acoustic Strings?

Acoustic Strings sells and rents out high quality, European instruments. The quality and the professional set up will ensure that you do not have to waste time working on the instrument or fixing it up. They have a great sound that you and your audiences will love! The cost and quality are a win-win, and you will be inspired to practice and play!

How do I rent an instrument from ASNE?

Click on Instrument Rentals and fill out a form, and we'll go from there!

Oh no! I sent the form, but realized that I forget something/made a mistake/need to change something! What do I do?

No problem! Send us an e-mail with your information and we'll make the adjustments for you.

How do I buy an instrument? Can I buy it online?

Currently we do not sell instruments via an online platform or through an online form. Call us, or send us an e-mail, to set up an appointment, and we will show you our great instruments available for purchase.

Unfortunately my son/daughter cannot play anymore, and we no longer can continue our rental! How do we return the instrument?

Please send us an e-mail and we can make the arrangements for a pick up or drop off.

My son/daughter wants to switch to a different instrument. How can we do that?

Send us an e-mail or give us a call, and we can easily make that happen.

When will I be charged for the monthly rental fee?

Your card will be charged on the day that we first get your order, and will be continually charged monthly on that day until you no longer rent from us.

I have a new credit card; how do I change my monthly automatic payment?

You can fill out an Instrument Rental form on our website (on the left side) with your new card information, and it will be updated!

How do I build up equity with my rental?

Every year that you rent from us you build up equity that accumulates to when you are ready to purchase an instrument, and goes towards the instrument's purchase cost. When you are ready to purchase an instrument please contact us, and we will calculate your total equity.

What is the insurance charge with the monthly rental?

The small insurance fee covers all potential repairs and the replacement of some parts, like broken strings, end pins, bridges, etc. There is a deductible if it's lost, stolen, or heavily damaged.

INSTRUMENTS

How do I take care of my instrument?

Make sure you put your instrument back in its case when you're not using it to prevent it from being damaged, and securely zip it up and close its latches. Make sure your case is in a safe storage location, where it won't be knocked over and won't be exposed to the elements or extreme temperatures. DO NOT store your case upside down because that puts pressure on the bridge and the instrument; leave the case on it's side or upright. Remove your shoulder rest from your instrument when you put it back in the case.

Since the instruments are wooden they are very sensitive to seasonal changes, temperatures, and humidity/dryness. DO NOT leave your instrument in extremely cold or hot temperatures, and NEVER leave your instrument in the car on a hot summer day or in the winter. Instruments should stay in comfortable temperatures (not too hot and not too cold) at home or school. Dryness is an instrument's worst enemy, and too much dryness can cause the wood in an instrument to crack and sometimes split! We recommend using a humidifier in New England homes during the winter, or buying a "dampit", which is a mini humidifier that you can put in the instrument's case to ensure it's properly humidified. A humidity gauge is a good way to be able to determine what the humidity level is in your home.

How do I clean my instrument?

You can use a clean cloth to wipe off extra rosin from the strings and dust from the instrument, but you do NOT need to clean the instrument with soap or wood cleaner because that could ruin the wood, varnish, and sound. Only a SMALL amount of violin polish should be used to polish the instrument, and make sure you have your teacher or a luthier show you how to properly clean it if you are unsure how to do so. You can use a clean cloth to wipe off the bow, but do not wipe off the bow hairs.

How do I take care of my bow?

Try not to touch the bow hairs with your fingers. Loosen the hairs of the bow when you are not playing your instrument. Tighten the hairs of the bow only when you do use your instrument, and rosin the bow before playing. If there is not enough rosin the bow will slip around on the strings and will produce little or no noise. When you first get your instrument make sure you apply lots of rosin, because new bows need extra rosin to get started! If your rosin is too smooth you might have difficulty applying rosin to the bow; scratching the rosin lightly with sandpaper to make grooves will help. Too much rosin will make a scratchy sound, and will also cover the instrument with rosin dust! Your teacher will be able to show you how to properly take care of your bow and how to use it.

What do I do about tuning pegs that won't move or are slipping out?

If your pegs are slipping then they might not have been pushed in enough; tuning with pegs requires not only turning the pegs but pushing in and out! Your teacher will be able to help you with more tuning and peg issues. Sometimes temperature and humidity changes causes the pegs to stick, which makes it hard to turn them. If the pegs are stuck (and you're having trouble moving or turning them) give us a call or send us an e-mail, and we can take care of that issue for you. If you open up your case and find that all your pegs are lose it's because your home is too dry; we recommend you get a humidifier in the winter.

What should I do if something is broken or damaged?

Please contact us as soon as possible; we recommend that you do not try to fix it yourself! Do NOT use glue on broken parts or cracks. If your instrument is cracked loosen the strings, and we will take care of the rest.

 

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